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Live Webinar | January 26, 2023 | 10 – 10:45 a.m. ET
An Automation Fabric for Your Contact Center
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Key Takeaways
- Discover how you can multiply the impact of RPA, unstructured data analytics and conversational AI by incorporating them into an integrated automation framework - a fabric – in your contact center operations
- Understand which essential quick wins you should target to best impact your business’ topline growth with cost savings, increased revenue, customer experience solutions and employee experience improvements
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Guest Speaker: Leslie Joseph
Principal Analyst, Forrester
Leslie’s research helps CIOs and technology leaders prepare for the disruptive effects and opportunities ensuing from the advent of hybrid man-machine workforces, automation technologies, and the evolving nature of work.
Richard Mitchell
Head of CX Technology, Sitel Group
Richard is an experienced leader focused on the move to next-generation contact centers. He drives the strategy for customer and employee experience platforms, across all operational touchpoints and the digital transformation journey.
Martin Wilkinson-Brown
CMO, Sitel Group
As Chief Marketing Officer for Sitel Group, Martin Wilkinson-Brown leads the Global Marketing and Communications team to drive marketing strategies, enhance the group’s go-to-market offerings and provide innovative customer experience management solutions.
