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CX Tech

6 Ways to Improve the Agent Experience

Agents are working in increasingly complex environments, which can impede the employee experience and affect the standard of support customers expect. Digital assistants, powered by robotic desktop automation (RDA), can help agents overcome these circumstances.

6 Ways to Improve the Agent Experience

In This Checklist

This checklist serves as a quick guide to improving the agent experience. With practical advice and recommendations for long-term success, we outline how customer experience (CX) leaders can address agent challenges and transform productivity pains into gains.

This is relevant for:

  • Support and customer experience leaders
  • C-level executives
  • Marketing directors
  • Technology decision-makers
  • Anyone interested in customer experience
digital assistant improves agent experience

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